Terms of Use

Last Update: September 2026

1. Introduction and Admission

Welcome. We, Artificial Grass Carpet, provide access to the website www.sunicimhali.com (“Site”) and all its related services (“Services”).

These Terms of Use (“Terms”) constitute a binding agreement between you and Our Company (“We”, “Me”, “Company”) when you visit the Site, create an account, or purchase any product/service.

By using the Site, you fully agree to these terms. If you do not agree to these terms, please do not use the Site.

2. User Responsibility and Compliance

2.1 Age and Competence

• By using the Site, you represent that you are at least 18 years old or that you are of legal age and have full legal capacity.
• Minors must use the Site with the permission of their parents or guardians.

2.2 Accountability

• You are fully responsible for your account information (username, password).
• You are responsible for all transactions made on your account.
• You must report any unauthorized access to us immediately.

2.3 Legal Use

• You must use the Site only for legal purposes and in accordance with the law.
• You may not use the Site for the purpose of violating any law.

3. Service Description

Our company provides the following services:

• Product Sales : Sale of synthetic (artificial) grass carpets and related products.
• Information Provision : Product descriptions, manuals, and technical support.
• Customer Support : Support via email, phone, or other communication methods.
• Delivery Services : Shipping of products to the specified address.

4. Product Information and Pricing

4.1 Accuracy of Information

• Product descriptions, photos, and prices on this site are based on information and, due to the nature of the internet, cannot be guaranteed to be 100% accurate.
• Color variations, size deviations, or other minor differences do not alter the product’s original characteristics.

4.2 Pricing

• Prices shown on the site are valid at the time of purchase.
• Prices are subject to change without notice.
• Your order may be canceled in case of incorrect pricing (typographical error, etc.).
• All prices are in Turkish Lira (₺) and include VAT.

4.3 Stock Status

• While we strive to display product stock levels in real time, you acknowledge that orders may be canceled due to stock depletion or technical errors.

5. Ordering and Purchasing

5.1 Ordering Process

• Your order will be complete once payment confirmation is received.
• You will receive a confirmation email regarding your order.
• You can cancel your order within 24 hours of receiving it.

5.2 Payment Methods

• Credit card (Visa, Mastercard, American Express, etc.)
• Bank transfer
• Other methods supported by our company

All payments are processed through a secure payment gateway. Your payment information is never stored.

5.3 Invoicing and Documentation

• An invoice will be issued for all your purchases.
• Invoices are sent via email or can be downloaded from the Site.
• You cannot hold the Company responsible for labor or VAT accounting.

6. Delivery

6.1 Delivery Regions

• Delivery is available throughout Türkiye.
• Additional charges may apply to certain areas.

6.2 Delivery Time

• Orders are shipped within 3-7 business days after payment confirmation is received. This timeframe may vary depending on the type of order.
• The delivery time, as stated, is an approximate estimate and is not guaranteed.
• Natural disasters, weather conditions, or shipping company malfunctions can delay delivery.

6.3 Shipping Company

• Delivery is handled by our partner shipping companies.
• If the product is damaged during delivery, a claim is filed with the shipping company.

6.4 Delivery Responsibility

• Once the products arrive at the specified address, they are the responsibility of the buyer.
• If a signature is not obtained upon delivery, payment must be made when the product is at the address.

7. Returns and Refunds

7.1 Right to Refund

• You have the right to a refund (if any) within 14 days without giving any reason.
• Your right to a refund does not affect your legal rights.

7.2 Return Conditions

• The product must be in its original packaging and unused.
• Shipping costs are the responsibility of the customer (if a refund is used).
• You should send your return request to: info@sunicimhali.com.

7.3 Refund Period

• Refunds will be issued within 14 days of the product reaching us.
• The refund will be made to the original payment method.

7.4 Non-refundable Situations

• Damaged or used products
• Custom-ordered or custom-designed products (if specified)
• Products that have been removed from their packaging but not used (suspicious cases)

8. Product Warranty

8.1 Manufacturing Defect Guarantee

• All products are guaranteed against manufacturing defects for a reasonable period.

8.2 Scope of Warranty

• The warranty covers manufacturing defects (cracks, deformation, etc.).
• Normal wear and tear from use is not covered by the warranty.
• Incorrect installation, lack of maintenance, or external damage are not covered by the warranty.

8.3 Warranty Claim Process

• Warranty claims should be submitted in writing to info@sunicimhali.com.
• You need to send the purchase document and a photograph.
• Requests will be reviewed within 30 days.

9. Intellectual Property Rights

9.1 Site Content

• All content on the site (texts, photos, logos, designs) belongs to or is licensed to our company.
• Unauthorized copying, modification, or distribution of this content is prohibited.

9.2 Copyrights

• All product photos and descriptions are protected by copyright.
• Reuse for commercial purposes is prohibited.

9.3 User Content

• User comments, photos, and reviews uploaded to the site may be freely used by our company.
• By uploading user content, you consent to its publication.

10. Limitation of Liability

10.1 Irresponsibility

Our company is not responsible for the following:

• The site must operate without interruption or errors.
• Internet connection interruption
• Viruses, malware, or cyberattacks
• Errors of third-party services (shipping, payment gateway)

10.2 Indirect Damages

Our company is not liable for lost profits, data loss, business loss, or indirect/consequential damages.

10.3 Maximum Liability

Our company’s total liability will not exceed the amount of the relevant transaction.

11. Illegal Activities

You may not use the Site for the following purposes:

• Infringement of copyright, trademark or other intellectual property rights
• Fraud, fake identity, or illegal transactions
• Harassing, threatening, or harming others
• Sending spam or posting abusive content
• Distributing viruses, malware, or other harmful code
• Breaking into the system, compromising security, or gaining unauthorized access.

12. Privacy

By using the Site, you agree to the terms of the Privacy Policy. Please review the Privacy Policy for information on how your personal data is processed.

13. Third-Party Connections

The Site may contain links to third-party websites. Our company is not responsible for these sites.

• Content provided by these sites
• Personal data collected by these sites
• These sites’ privacy and security practices

Independently review the privacy policies of third-party websites.

14. Account Termination

14.1 Termination by Our Company

Our company may terminate your account in the following situations:

• Do not violate these terms
• Illegal activities
• Recurring user complaints
• Suspicious or fraudulent activities

14.2 Your Account Deletion Request

• To delete your account, please write to info@sunicimhali.com.
• The request will be processed within 30 days of receipt.
• Some data may be retained due to legal obligations.

15. Changes to Terms

15.1 Right to Update

Our company reserves the right to change these terms and conditions at any time.

15.2 Notification

• When significant changes are made, notifications will be sent via the Site.
• By continuing to use the Site after the changes, you agree to the new terms and conditions.

15.3 Old Version

Previous versions of these terms and conditions are archived by our company.

16. Legal Notice

16.1 Applicable Law

These Terms of Use are governed by the laws of the Republic of Türkiye. The Personal Data Protection Law (KVKK) and other relevant Turkish laws apply.

16.2 Scope of Authority

All disputes are resolved by the courts of Istanbul.

16.3 All Terms and Conditions

These Terms of Use and Privacy Policy constitute the entire agreement between you and our Company. All prior agreements and claims are superseded by these documents.

17. Communication

If you have any questions about these Terms of Use or the use of the Site, please contact us.

Artificial Grass Carpet

• Email : info@sunicimhali.com
• Phone : [Contact Number]
• Address : [Company Address]
• Business Hours : [Business Hours]

We will respond to your requests within a reasonable timeframe (within 30 days).

18. Acceptance without objection

By using the site:

• ✅ You fully understand these Terms of Use
• ✅ You agree to all terms and conditions.
• ✅ That’s equivalent to signing a legal contract
• ✅ You agree to these terms and conditions

you declare.

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